Information Challenges in the Workplace"
As a special community service, the San Luis Obispo (SLO) Chapter of the Society for Technical Communication (STC) is sponsoring a three-part Fall professional development series focusing on techniques for more effective information, project, and knowledge management. A Certificate of Completion will be provided to those who attend all three events. Click each date to see the details below.
October 28th: "Giving Customers What
They Want -- Self-Service Via the Web"
There is no charge for the series. Everyone is welcome -- especially managers, technical professionals, project leaders, educators, and students who have a vested interest in information-based technology. By partnering with businesses and education, the STC can help solve business problems through a joint exploration of the challenges and solutions facing information technology today.
"Giving Customers What They Want -- Self-Service Via the Web"
Integrating Software Tools with Information Portals to Create Performance-Based Portals
Monday evening, October 28, 2002 (click here for program details)
|Speaker:||Chet Leighton, instructor at San Francisco State University, software developer, and national expert on knowledge management and best practices in information and workplace performance.|
"Giving Customers What They Want -- Self-Service via the Web" will address the all-too-familiar problem of designing a Web site (a portal) in which visitors need to perform a variety of tasks in a self-service mode. For example, the portal may help students access campus services, employees perform human resource transactions, or customers submit service requests. In each case, however, merely presenting visitors with information does not necessarily mean they can effectively help themselves!
To address this problem, performance-based portals focus on the tasks visitors need to perform. Such portals provide software tools, as well as information, to help people make decisions as they complete their tasks. The result is a much more efficient, successful, and enjoyable experience. Come and learn more about identifying the issues involved -- and the best-practice solutions -- at this highly interactive and information-packed event!
Leighton is an independent consultant who designs and develops Web-based
performance support systems. These are business applications for complex
problem-solving tasks that support best practices and knowledge management.
Recent projects include self-service advising for university students,
order entry and customer service for mortgage credit reporting, and forest
has managed the design, development and implementation of more than 30
mission-critical database applications over the past twenty years. His
software experience covers a broad range of applications -- modeling and
decision support, information services, product manufacturing and distribution,
retail sales, and accounting. Chet has also designed and conducted workshops
on database programming and report writing that have been attended by
over 400 people in major cities across the U.S. His authoring credits
include two tutorials and one reference guide on database reporting writing.
serving as a lecturer in the Department of Instructional Technology at
San Francisco State University, Chet teaches graduate courses in instructional
design and formative evaluation. For the past five years he has taught
"Just-In-Time Learning," a course he created on design principles
for complex problem-solving tasks. This course includes use of a performance
support system for designing performance improvement interventions. The
JIT Learning software has been featured in presentations at several international
conferences: International Society of Performance Improvement (ISPI) 2002,
Ed-Media 2002, and ForUse 2002.
Chet has a B.A. in Management from St. Mary's College of California and an M.A. in Educational Technology from San Francisco State University.
"Keys to Managing a Successful Information-Based Project"
Monday evening, November 18, 2002 (click here for program details)
|Speaker:||Dottie Natal, founder of Imagen Multimedia Inc. in Lompoc, and a nationally recognized expert and developer of multimedia projects for academia, government, and nonprofit organizations.|
to Managing a Successful Information-Based Project" will
explore ways to successfully manage an information-based project to meet
the customer's expectations, on schedule and within budget. Whether you're
designing a software interface, Web site, multimedia production, knowledge
management database, or instructional system -- and whether your role
is team member, project manager, client, or consultant -- you'll receive
a bird's-eye overview and invaluable tips for keeping your project on
track. Answers will be given to the following questions and issues:
How do you find clients and projects that fit your interests and/or obtain
funding for your own projects?
Natal holds a Bachelors degree in mathematics, clear California
teaching credentials in multiple subject (grades K-6) and single-subject
(grades 7-12) mathematics. For her Masters and Ph.D. degrees (in Educational
Psychology/Technology from the University of California, Santa Barbara)
work she focused on utilizing computer technology to create change in
has taught at many levels: middle school computer science and mathematics,
fourth grade, mathematics in the high school and computer programming
at Allan Hancock Community College and for the University of California
Extension department for over eight years. She is a frequent speaker at
conferences, including educational conferences, drug
has developed numerous courses for the University of California Extension
program at the University of California, Santa Barbara, based on computer
technology training for teachers and technology integration into the classroom
and assisted in the development of the Multimedia Requirements for the
Graphic Design/Multimedia Emphasis degree for Allan Hancock College.
1994 Dottie founded Imagen Multimedia Corporation, which has received
contracts from the Department of Justice, SBIR grants, CSAP, the US Department
of Education and various other agencies and entities to develop multimedia
applications. Imagen employs artists, programmers, educators, and researchers
in development of educational and dissemination software. Natal is a frequent
presenter at educational conferences on technical and technology integration
Imagen is currently working on a large multinational project distance education Web site project. They are also involved in development of educational data collection software for elementary and secondary schools, and a series of multimedia CD-ROM projects for Federal and State clients.
"If You Build It, Can They Use It? Ensuring the Usability of Interface Designs"
Monday evening, December 16, 2002 (click here for program details)
|Speaker:||Dr. Erika Rogers, professor of computer science at Cal Poly, researcher in human-centered computing and usability, and developer of educational technology projects including multimedia-based courseware for industrial training.|
You Build It, Can They Use It? Ensuring the Usability of Interface Designs"
examine the usability of software -- specifically, interfaces -- of Web
sites, multimedia productions, information portals, business tools, instructional
programs, or any other environment that requires a person to interact
with a system on a piece of equipment. Usability has received acute attention
in recent years as exasperated customers continue to struggle with poorly
designed interfaces, in small software programs to enterprise-wide packages.
On the flip side of the coin, stellar examples of good design enable people
with little or no expertise in a field such as accounting to do their
own books and taxes, often without outside help. So, what makes the difference?
Answers will be offered to the following questions and issues:
What is usability? How do you measure it?
Rogers is a professor of computer science at California Polytechnic State
University. She has a BA in Modern Languages from University of Western
Ontario and a BMath in Applied Math and Computer Science from University
of Waterloo. She received her Masters in Computer Science from Georgia
Institute of Technology in the area of Computer Graphics, and completed
her Ph.D. at Georgia Tech in the area of Artificial Intelligence.
current research interests include: interactive intelligent assistance
agents, human-centered computing and usability, human-robot interaction,
and computer literacy for adult women. She has worked on the development
of interactive intelligent software assistance agents in the areas of
diagnostic radiology, remote supervision of semi-autonomous robots, and
instructional design. She has also worked on several educational technology
projects, including the development of interactive software for introductory
CS courseware, multimedia-based courseware for industrial training, and
the role of mental models in the development of multimedia courseware.
Most recently, she was co-organizer of a DARPA/NSF Workshop on Human-Robot
Erika is a member of the Association for Computing Machinery (ACM), ACM Special Interest Group on Computer-Human Interaction (SIGCHI), American Association of University Women (AAUW) and the Association for the Advancement of Computing in Education (AACE).