Glossary

business plan

A business plan gives an overview of an organization, the plan for its future, and its financial picture. A business plan includes a description of the products and services, target market, sales and marketing strategy, financial documents, and management team.

program

A program often refers to an ongoing effort, such as a service provided by a nonprofit organization.

project

A project often refers to an effort with a distinct life cycle and time table, such as the design and development of a product.

project plan

A project plan defines products and services to be provided, records planning assumptions and decisions, facilitates communication among stakeholders, and identifies scope, risk, task, schedule, resource, and schedule considerations.

service agreement

A service agreement is a contract between a service provider and a client that outlines the services provided, the costs for the services, and the tasks to be accomplished by all parties to achieve the desired goals and outcomes.